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Int. +44 (0) 845 388 3764   UK 0845 388 3764     |    First Floor, 1 - 3 South Street, Chichester, West Sussex, PO19 1EH

Privacy Policy

What types of personal data are collected by TUFF Phones and why?

In running and maintaining our website we may collect and process the following data about you:

 - Information gathered via Google Analytics and Magento cookies about your use of our site such as which products you viewed, your geographic location and how often you return to the website. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. This information is statistical only and is never linked to your personal details if you make a purchase.

 - Information provided voluntarily by you. For example, when you contact us for information or to make a purchase.

When you purchase goods on the TUFF Phones website we will ask you to provide your name, address, day time and evening phone numbers and an email address (for order confirmation and correspondence).

You will also be asked for your credit card details, so your payment can be processed. All the information you provide will be transmitted to us over our secure network. We do not keep records of customers' credit card or bank details once the transaction has gone through.

If you have ticked the box requesting information about new products or special offers, you may also receive correspondence from us by post or email.

How do we use your Personal Information?

We comply with the law on data protection, which sets out a number of different rules which a company must abide by when it collects and processes personal customer data. These are set out below. 

When we’re entering into a contract with you

We will use your personal information to process your orders and payments or to give you a refund. 

Where you have provided consent

We use email and will often telephone you to communicate with you about our products and services, offers or promotions where you may also be asked to tick a box to provide your consent for us to communicate with you.

For example 

 - To provide a mobile phone upgrade or to inform you when a product is available or in stock 

 - To send you a reminder or an upgrade renewal notice 

 - If you give us permission, to communicate with you about our service partners that we consider may be of value to you 

 Where there is a Legitimate Interest

 As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest. 

  Communications

 - To provide customer service support and to respond to, and communicate with you about your requests 

 - To contact you if we need to obtain or provide additional information 

 - To check our records are correct and to check that you are happy with our service

 - For marketing activities (other than where we rely on your consent), for example marketing permissions captured during the course of a purchase that you have made on our website, personalising marketing messages through social media and other third party platforms

 - To send promotional material to you in the post or inform you of our offers by telephone 

 - To comply with a request from you in connection with the exercise of your rights. For example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our unsubscribe lists in order to be able to comply with your request

 - To send communications to you about your orders and bill you for using our products or services 

Company Interest

 - Where you fail to repay what you owe Us or return our property, we may need to trace your whereabouts in order to recover payment or reclaim property. We may instruct a third party debt recovery agent to do this on our behalf 

 - To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities 

 - For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access. 

  When we’re required to comply with our Legal Obligation

  We will use your personal information to comply with our legal obligations including: 

 - To identify you when you contact us 

 - To verify the accuracy of data that we hold about you 

 - To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority. 

  Where it is in your Vital Interest

  In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. 

Who do we share your personal information with?

We share personal information with our agents who will use your information to process orders for services including the provision of Upgrades, SIM only deals and Pay Monthly contracts. Our agents are not authorised to use or disclose the information except as provided in this privacy policy. 

Our service providers

We work with partners, suppliers, and other agencies so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you. For example, one of our service providers is an advertising agency and they place advertising for us online about our products and services. As a result, where you have indicated you are happy to receive marketing from us, you might see online advertising that we have placed on the web sites you visit. 

Other organisations and individuals

We may transfer your personal information to other organisations in certain scenarios. For example: 

 - When you apply for credit or a Pay Monthly contract plan We will pass on your information to trusted third party partners responsible for these products.

 - If required to by law, under any code of practice by which we are bound or we’re asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions 

 - Information may also be shared with fraud prevention agencies to prevent fraudulent claims 

 - If we need to do so in order to exercise or protect our legal rights, users, systems and services 

 - In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

Credit Reference Agencies

In order to process your application for credit or a Pay Monthly deal We will supply your personal information to credit reference agencies and they will give us information about you. 

This will include information from your credit application and about your financial situation and financial history. These agencies will supply to us both public and shared credit, financial situation and financial history information and fraud prevention information. We will use this information to:  

 - Assess your creditworthiness and whether you can afford to take the product 

 - Verify the accuracy of the data you have provided to us 

 - Prevent criminal activity, fraud and money laundering 

 - Trace and recover debts 

 - To make sure any offers provided to you are appropriate to your circumstances 

We will also continue to exchange information about you with such agencies on an on-going basis, including about your settled accounts and any debts not fully repaid on time. These agencies will share your information with other organisations similar o them. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates. 

The identities of the agencies We use and the ways in which they use and share personal information can be provided top You upon request from the TUFF Phones customer service team upon request.

Use of Cookies

The Google Analytics cookies used by TUFF Phones provide us with the following information.

_ga and _gid

These cookies help us count how many people visit our website by tracking if you’ve visited the website before _ga expires after two years and _gid expires after 24 hours

_utma

Like _ga, this lets us know if you’ve visited the website before, so we can count how many of our visitors are new to TUFF Phones or to a certain page.

_utmb

This works with _utmc to calculate the average length of time you spend on the website

_utmc

This works with _utmb to calculate when you close your browser

_utmz

This tells us how you reached our website, for example from another website, search engines or paid advertisements.

 

There are also a number of cookies used by TUFF Phones which help us to provide our customers with an improved shopping experience.  These cookies store the following information.

Cookie Name

Function

CART

The association with the customer's shopping cart.

CATEGORY_INFO

Stores the category info on the page to load pages faster.

COMPARE

The items in the customer's Compare Products list.

CUSTOMER

An encrypted version of the shopper's customer ID.

CUSTOMER_AUTH

Indicates if the customer are currently logged in to the store.

CUSTOMER_INFO

An encrypted version of the shopper's customer group.

EXTERNAL_NO_CACHE

Indicates if caching is disabled or enabled.

FRONTEND

The customer's session ID.

GUEST-VIEW

Determines if guests can edit their orders.

LAST_CATEGORY

The last category visited by the shopper.

LAST_PRODUCT

The most recent product viewed by the shopper.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates if the cache can be used to store information.

PERSISTENT_SHOPPING_CART

A link to information about the shopper's cart and viewing history.

RECENTLYCOMPARED

Items recently compared by the shopper.

STORE

The store view or language chosen by the shopper.

USER_ALLOWED_SAVE_COOKIE

Indicates if the shopper allows cookies to be saved.

VIEWED_PRODUCT_IDS

The products recently viewed by the shopper.

WISHLIST

An encrypted list of products added to the shopper's wishlist.

WISHLIST_CNT

The number of items in the shopper's wishlist.

 

Who can access your data?

We will not disclose your personal information to any other party other than to process your payment or deliver your order via a courier.

How is the data stored?

The data that we collect from you will be stored securely at a destination within the European Economic Area (EEA). Data concerning orders and payments will only be processed by employees who work for us.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In which country will the data be processed?

Data is processed within the United Kingdom by TUFF Phones employees only.

What security measures are taken to protect the data?

Every effort is taken to keep your data secure.  All data is encrypted at every opportunity including while being stored and transmitted electronically.  Audit logs are kept detailing which users have accessed data.  All data is stored on secure servers protected by a firewalls and anti-hacking intrusion protection software.

How do I request the deletion of my private data?

If you would like to make a request for your data to be deleted, please complete the contact form at the bottom of this page: https://www.tuffphones.co.uk/contact-us.

Can I request a copy of all the personal information TUFF Phones has stored about me?

Yes, if you would like an electronic copy of all of your personal information which TUFF Phones has stored, simply complete the form at the bottom of this page and we will endeavor to provide it to you within 2 weeks.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at contact@tuffphones.co.uk.