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Int. +44 (0) 845 388 3764   UK 0845 388 3764     |    First Floor, 1 - 3 South Street, Chichester, West Sussex, PO19 1EH

Privacy Policy

What types of personal data are collected by TUFF Phones and why?

In running and maintaining our website we may collect and process the following data about you:

  • Information gathered via Google Analytics and Magento cookies about your use of our site such as which products you viewed, your geographic location and how often you return to the website. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. This information is statistical only and is never linked to your personal details if you make a purchase.
  • Information provided voluntarily by you. For example, when you contact us for information or to make a purchase.

When you purchase goods on the TUFF Phones website we will ask you to provide your name, address, day time and evening phone numbers and an email address (for order confirmation and correspondence).

You will also be asked for your credit card details, so your payment can be processed. All the information you provide will be transmitted to us over our secure network. We do not keep records of customers' credit card or bank details once the transaction has gone through.

If you have ticked the box requesting information about new products or special offers, you may also receive correspondence from us by post or email.


Use of Cookies

The Google Analytics cookies used by TUFF Phones provide us with the following information.

_ga and _gid

These cookies help us count how many people visit our website by tracking if you’ve visited the website before _ga expires after two years and _gid expires after 24 hours


Like _ga, this lets us know if you’ve visited the website before, so we can count how many of our visitors are new to TUFF Phones or to a certain page.


This works with _utmc to calculate the average length of time you spend on the website


This works with _utmb to calculate when you close your browser


This tells us how you reached our website, for example from another website, search engines or paid advertisements.


There are also a number of cookies used by TUFF Phones which help us to provide our customers with an improved shopping experience.  These cookies store the following information.

Cookie Name



The association with the customer's shopping cart.


Stores the category info on the page to load pages faster.


The items in the customer's Compare Products list.


An encrypted version of the shopper's customer ID.


Indicates if the customer are currently logged in to the store.


An encrypted version of the shopper's customer group.


Indicates if caching is disabled or enabled.


The customer's session ID.


Determines if guests can edit their orders.


The last category visited by the shopper.


The most recent product viewed by the shopper.


Indicates whether a new message has been received.


Indicates if the cache can be used to store information.


A link to information about the shopper's cart and viewing history.


Items recently compared by the shopper.


The store view or language chosen by the shopper.


Indicates if the shopper allows cookies to be saved.


The products recently viewed by the shopper.


An encrypted list of products added to the shopper's wishlist.


The number of items in the shopper's wishlist.


Who can access your data?

We will not disclose your personal information to any other party other than to process your payment or deliver your order via a courier.

How is the data stored?

The data that we collect from you will be stored securely at a destination within the European Economic Area (EEA). Data concerning orders and payments will only be processed by employees who work for us.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In which country will the data be processed?

Data is processed within the United Kingdom by TUFF Phones employees only.

What security measures are taken to protect the data?

Every effort is taken to keep your data secure.  All data is encrypted at every opportunity including while being stored and transmitted electronically.  Audit logs are kept detailing which users have accessed data.  All data is stored on secure servers protected by a firewalls and anti-hacking intrusion protection software.

How do I request the deletion of my private data?

If you would like to make a request for your data to be deleted, please complete the contact form at the bottom of this page:

Can I request a copy of all the personal information TUFF Phones has stored about me?

Yes, if you would like an electronic copy of all of your personal information which TUFF Phones has stored, simply complete the form at the bottom of this page and we will endeavor to provide it to you within 2 weeks.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at