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TalkTalk to start using voice biometric passwords for account security

TalkTalk are getting ready to be the UK's first telecoms provider that will allow customers to use their voices for passwords when contacting call centres.

TalkTalk logo

The UK quad-player will utilize a biometric technology called 'Talksafe', a system where more than a hundred unique characteristics of the customers' voice will be used to identify the customers identity. 

Talksafe can make use of characteristics such as; the shape of larynx, vocal tract and nasal passage, pronunciation, emphasis and speed of the customer's speech with the system being used instead of a traditional password system - something that TalkTalk is claiming will reduce the length of time customers will need to spend on call with call centre staff.

TalkTalk’s consumer managing director Tristia Harrison has said, "We’ve listened to what our customers have told us about wanting a simple, secure service. TalkSafe is an important and exciting step on that journey."

"As the first UK telecoms provider to roll out voice biometrics as standard, we’re proud to be leading the way in making this advanced technology accessible to millions of homes across the country at no extra cost."

Customers who sign up to use Talksafe will have their identities verified when calling TalkTalk and saying an agreed phrase. the Talksafe system will then verify whether the identity of the caller is true before transferring the caller through to a service representative.