Ofcom to take tougher stance with networks who prevent customers from leaving
Ofcom’s new chief executive sharon White has warned mobile and broadband operators that the communications regulator will take a tougher stance against companies who try to prevent their customers from leaving their customer base.
She explained that Ofcom's intervention is a designed measure to make it easier for customers to change mobile networks, also the networks will have to handle customer complaints more effectively.
The regulator is cracking down on hidden charges and 'lock-ins' and is requesting that the mobile networks make their contracts clearer and fairer.
It isn't only mobile contracts that are being targeted with broadband providers also coming under the microscope, Ofcom are looking to enable customers whose broadband falls below an acceptable level to swich providers.
White has stated that, "When Ofcom was established, access to a reliable internet connection and mobile phone was a ‘nice to have’. Now it is essential to the functioning of the economy, to the way people work and live their lives. Improving delivery to consumers doesn’t just fall at the feet of the regulator. The delivery of first class communications services is primarily the responsibility of providers."
For more information on Ofcom's involvement with the networks hit the jump to read their latest news piece 'Communications industry must serve customers better, says Ofcom'.