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EE handed £1m fine over customer complaint failings

Mobile network operator EE have been handed a £1 million fine by communications regulator Ofcom due to EE's handling of customer comlaints.

The network has failed to comply with the regulatory rules governing customer rights surrounding unresolved complaints. The UK's biggest network operator has been found guilty of failing to provide accurate or adequate information to the customer about their rights to take their complaint further should they not reach a resolution with their provider.

EE have to pay the fine directly to Ofcom within 20 days of receiving the decision, after which Ofcom pass it on to the HM Treasury.