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Teenagers are making fewer voice calls than before

Teenagers are making fewer voice calls than before

Research carried out by business communications company Fuze between March and November this year reveled that a majority of teenagers no longer make voice calls on their mobile phones.

The research was carried out to study the habits of the 'App Generation' - young people who were born and raised with the Internet and smartphones highly prevalent. Around 2,500, 15-18 year olds in France, Germany, the Netherlands, the Nordics and the UK (500 teens each) were studied.

Despite 98 per cent of teens owning a smartphone the research found that 92 per cent of teens don't use their handsets for making voice calls.

The study revealed that a majority of teens prefer to make calls using VoIP (voice-over-IP) technologies such as Skype and Viber. 57 per cent use their mobiles for making video calls, 69 per cent stated that they desired face-to-face interaction - placing video calls in high demand.

Fuze marketing director Tom Pressley commented on the study results saying, "As these young people start to enter the workplace many will find themselves faced with antiquated systems that haven’t been updated in years."

"According to our research, one in five young people have never even used a landline phone, yet over 75% of offices will require them to use desk phones. Such discrepancies are only going to get worse unless businesses review their approach to workplace communication."